Einstein discovered some important principles that can have a powerful impact on your life and work. Here they are: STOP TALKING BEFORE OTHERS STOP LISTENING Last week I attended the ALFA Conference in Tampa. The opening morning of the conference was jammed full with...
Here’s some good news: you will never get it exactly right in delivering service to your customers. What’s that? It’s impossible. You will whiff, strike out, hit a pop fly. Let’s put it in perspective. It’s impossible to hit 1.000 in baseball. Well,...
I’m committed to elevating the lives of people and creating dynamic
communities where people live in joy and meaningful connections. I have
devoted myself to creating seniors housing communities with record
occupancies, solid financial performance and teams who dream big and
create the impossible.