What Got You Here Won’t Get You There

What Got You Here Won’t Get You There

When my daughter Lauren was a freshman in high school, she announced one night at dinner that she was going to join the track team.  But that wasn’t the half of it.  She was going to break the school record in the mile (5:01) and one day earn a scholarship to an NCAA...
Amazing Things Happen Here

Amazing Things Happen Here

The other day my friend Steve Moran, who publishes Senior Housing Forum (seniorhousingforum.net), called to talk with me about what critical success factors we practice in our organization. Steve is speaking next month at the Marcus Evans Long Term Care Summit in...
It’s Built. But Will They Come?

It’s Built. But Will They Come?

It makes me chuckle when I meet business professionals who approach their business like the famous quote from the movie Field of Dreams, “If you build it, they (he) will come.” In an industry (seniors housing) where the average occupancy is 88-90%, simply building a...